Privacy Policy

Last Revision Date: November 26, 2019

We recognize the importance of protecting your privacy. The following Website Privacy Policy (“Privacy Policy”) provides important information about your privacy in connection with your use of our website relating to the submission of your personal information such as your name, contact details, age, biographical information or other personal details (“Personal Information”) via the website and also, where you have provided your consent, for marketing communications. Please review it carefully. It describes how we, LPG 4 U Limited, with our offices at LPG Plant Unit D3, Red Car Business Park, Ribbleton, Preston PR2 5NQ, as a data controller, collect, store, use, transfer, and disclose this Personal Information.

You may reach our Data Protection Officer (DPO) by contacting them at

Third-Party websites and data transfers

This Privacy Policy applies to this website only. To the extent that this website permits you to link to or otherwise access the websites of our subsidiaries, affiliates, partners, or other third-parties, separate privacy policies may apply to those linked websites. Those separate privacy policies may contain terms different than those contained in this Privacy Policy, and your access to and use of such linked websites are not governed by this Privacy Policy. We expressly disclaim any and all responsibility for your access to and use of all third-party websites.

Purposes for which we use your Personal Information

While visiting our website you may be asked to voluntarily provide certain Personal Information. Where you have provided consent to receive marketing communications, we use your Personal Information for these purposes. You have the right to withdraw your consent at any time by contacting the DPO.  Such Personal Information is provided by you on a voluntary basis and will be used in a manner consistent with this Privacy Policy. We process your Personal Information in accordance with your requests. We use your Personal Information for our legitimate interests to (i) perform our obligations to provide you products and services, (ii) enable payment processing transactions (where available), and/or (iii) send you commercial and advertising information, based on your preferences and with your consent.  If you are a customer of ours, and would like more information regarding the types of Personal Information collected and their intended use, please see our Customer Privacy Notice here.[TS1] 

Information collected from cookies and other technologies

Our website uses “cookies” and other technologies and web beacons (where applicable) to collect information about you (pixel tags and web beacons are also known as clear GIFs, action tags or web tags). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device.

We use cookies for our legitimate interests to:

  • distinguish you from other users of our website; and
  • help us to provide you with a better experience when you use our website and allows us to improve the website.

Cookies are used to collect information about:

  • your use of our website during your current session and over time (including the webpages you view and the files you download),
  • your operating system and browser type,
  • your internet service provider,
  • your domain name and IP address,
  • the website that you visited before our website, and
  • the link that you use to leave our website.

If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to cookies. You also have the option to revoke at any time your consent for us to use cookies by configuring your browser as described below:

For Microsoft Internet Explorer, go to "Tools", select "Internet Options" and then "Privacy".

In the case of Firefox, for Mac users, go to "Preferences", select "Privacy" and then "Show Cookies". For Windows users, go to "Tools", select "Options", then "Privacy" and finally "Use custom settings for history".

If you use Safari, go to "Preferences", then select "Privacy".

In the case of Google Chrome, go to "Tools", select "Options" ("Preferences" in the case of Mac users), then "Advanced" and finally "Content Settings" under the Privacy section and tick on "Cookies" in the "Content Settings" dialog box.

If you choose to block or delete cookies, certain features of our website may not operate at its optimum. For more information see Our website uses Google Analytics to help collect and analyse certain information about you but this information is de-identified.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Disclosure of Personal Information to third-parties

We will not share Personal Information collected from you with third-parties for purposes other than those in support of our operations and as necessary to facilitate the purpose for which you provided it. In some instances, we may share the Personal Information with our affiliated companies, clients, or with third-party service providers retained by us to provide services on our behalf in connection with the operation of our business.  These affiliated companies, clients, or third party service providers will use your Personal Information only to accomplish the purposes for which the Personal Information was collected. Your Personal Information may also be shared under the following circumstances: (i) if we are required to do so by law enforcement authorities or government agencies or for other regulatory purposes; and (ii) in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety. We may disclose and transfer your Personal Information during a merger or during the divestiture of company assets. However, we will require the acquiring organization to agree to protect the privacy of your Personal Information consistent with this Privacy Policy.

Transfer of your Personal Information outside the EEA

We may transfer your Personal Information outside the European Economic Area (“EEA”) to our suppliers and/or our headquarters located outside the EEA. In this case, such transfers will either be covered by a contract including the standard contractual clauses adopted by the European Commission, or by the recipient’s adherence to the “Privacy Shield” mechanism, or to Binding Corporate Rules, or by any other mechanism providing for an adequate level of protection. You can receive a copy of the mechanism implemented upon request to the DPO.

Terms of Retention of Your Personal Information

We keep the Personal Information relating to you as long as necessary to fulfil the purposes for which such information was collected. We keep your Personal Information up to three (3) years after the end of our relationship with you.  However, in certain situations, your Personal Information may be retained for longer, for example, in case of litigation, or in order to comply with our accounting, legal or regulatory obligations. In any case, this data will be destroyed or anonymized once such purposes have been fulfilled.

In order to improve our study and statistics analysis, we may keep your anonymized data for an unlimited duration. Anonymisation is a mechanism protection aiming at transforming in an irreversible manner the Personal Information for them to no longer identify the relevant individual.

Integrity, protection and retention of Your Personal Information

While we endeavour to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk.  We use commercially reasonable efforts and security practices to safeguard your Personal Information and to employ security measures designed to protect your Personal Information from access by unauthorized persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL).

We retain your Personal Information for the period necessary to fulfil the purpose for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by law.

Your rights

We shall provide you with access to your Personal Information in accordance with your legal entitlements so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if we are not required to retain it by law, for legal purposes, including claims management, or for a legitimate business purpose. You can also request that we restrict the processing of your Personal Information or the portability of your Personal Information. To exercise any of these rights, send an e-mail to the DPO.

If you are not satisfied with our response, you can raise a concern with the DPO or the data protection authority in your country of residence.

Opting out

In the event you have consented to us using your Personal Information and you later decide that you want to opt out from our use of your Personal Information, you may do so by contacting the DPO.


We do not knowingly collect information from children under the age of 13 (or such legally required higher age) and do not target our websites to children under 13 (or such legally required higher age). We encourage parents and guardians to take an active role in their children’s online activities and interests. If we learn that a child under the age of 13 (or such legally required higher age) has submitted Personal Information online without parental consent, we will take all reasonable steps to delete such information from our databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or as allowed by law). If you become aware of any Personal Information we have collected from children under 13 (or such legally required higher age), please contact the DPO.

Changes to this Privacy Policy

We reserve the right, in our sole discretion, to make changes to this Privacy Policy. When changes are made to the Privacy Policy, the “Last Revision Date” field at the top of the Privacy Policy will be updated accordingly. Changes to the Privacy Policy become effective upon posting and updating the “Last Revision Date”. We encourage you to periodically review the Privacy Policy to be informed of any changes.

Click here to see us on Google +