FAQs

HOW DO I ORDER A GAS BOTTLE DELIVERY?

Simply contact us by one of the following methods:

  1. Call our friendly team on 0808 141 0515;
  2. Emailinfo@lpg4u.co.uk stating your name, telephone, email and address details together with the type and quantity of gas bottles required; or
  3. Submit our online Order Gas contact form.


We’ll then do our best to get the gas bottle(s) to you as soon as possible. The likelihood is that you will have the gas bottle(s) that day or the day after.


HOW DO I PAY?

You can pay for your gas bottle order by way of cash, cheque (made payable to LPG 4 U Limited) or BACS transfer (Sort Code 20-69-85 | Account No. 43268616). Please reference your surname and property name on any online BACS payments.


WHAT IS THE CYLINDER HIRE CHARGE?

When buying a gas bottle from us for the first time you may be asked to pay a Cylinder Hire Charge as part of our Cylinder Refill Agreement which is signed by all customers. Additional gas bottles (i.e. purchased without an empty LPG 4 U gas bottle to exchange) may also be subject to a Cylinder Hire Charge.

The reason is that although you are buying the gas from us - the actual bottle remains our property.

The Cylinder Hire Charge is a one-off charge. When your LPG 4 U gas bottle is empty you can either:

  • Exchange it for a full LPG 4 U gas bottle of the same type. In this situation, you simply pay for the cost of the gas and you will not have to pay a further Cylinder Hire Charge;
  • If you no longer require gas or do not wish to make an exchange for a full LPG 4 U gas bottle, you can return the empty LPG 4 U gas bottle to us and we will refund the Cylinder Hire Charge in accordance with the Cylinder Refill Agreement.



WHAT HAPPENS WHEN THE LPG 4 U GAS BOTTLE IS EMPTY?

When your LPG 4 U gas bottle is empty you can either:

  • Exchange it for a full LPG 4 U gas bottle of the same type. We will collect the empty LPG 4 U gas bottle and connect your refill gas cylinder to your installation – ensuring your gas supply is seamless and hassle-free;
  • If you no longer require gas or do not wish to make an exchange for a full LPG 4 U gas bottle, you can return the empty LPG 4 U gas bottle to us and we will refund the Cylinder Hire Charge (if applicable) in accordance with the Cylinder Refill Agreement.


Empties collected & refill gas bottles connected to your installation as standard.

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